![]() Please follow these steps based on your device: You do not need to do both devices if you have an Xbox it's easier to do it there. There is no way to recover your old save. *Please note that this will wipe your save from everywhere, and you will be starting fresh. Delete your Forza Horizon save from everywhere Send feedback to Microsoft with the Feedback Hub appģ.Please follow the instruction from this article for reporting a problem on Windows.Please follow the instructions from this article for reporting a problem on Xbox.In addition to deleting your save and your ticket with the Forza Support team we also ask that you submit feedback to Xbox and Windows about this issue. Please move to step 3 for instructions on how to delete your save and submit a ticket with Forza Support so we can assist further. If Step 1 does not work, and you are still getting an invalid save error message or are unable to recover your save you will unfortunately need to delete your current save in order to get back into gameplay. After the game is uninstalled, uninstall a couple different games/apps or install some games/apps so that when you reinstall the game, it's installed to a different part of the HDD. Uninstall then reinstall the game and any DLC.Reset your console by going to the system's settings, console info, reset console and choose the option "Reset and keep my games & apps".Relaunch the game and let it sync to the cloud.Do not select Delete from Everywhere as this will delete ALL of your data.Go to Manage Game > Saved Data > your profile > Delete from console.Try pressing and holding the power button on your console until it turns off, unplug it from the power supply for 10 minutes, plug it back in and see if it continues.Ensure your Xbox’s internet connection is functioning correctly.On Xbox you can hold down the Xbox button then select Restart Console.Press Xbox Button on controller to open the guide.Please try manually updating the game and any DLC using the Store/Games & Apps.Make sure the console has the most up to date OS version installed.If possible, try to load your save on a different device.Click 'Verify Integrity of Local Game Files.'.From the Properties menu select Local Files.Select Properties from the context menu.Find the game on your game list and check if there are any updates.Select Library and verify there are no pending updates.You should then be able to sync and play again. After doing so, please reboot the computer and then restart the game. Forza Horizon 5, you can try deleting the \AppData\Local\Packages\Microsoft.624F8B84B80_8wekyb3d8bbwe\SystemAppData\wgs folder on your local hard drive.Forza Horizon 4, if you know your way around your PC, you can try deleting the \AppData\Local\Packages\Microsoft.SunriseBaseGame_8wekyb3d8bbwe\SystemAppData\wgs folder on your local hard drive.Delete the local save file on your PC (Windows Store Only).After about 30 seconds, the command prompt will automatically close, and the Microsoft Store app will open. A command prompt will now open without any message.The WSReset tool resets the Windows Store without changing account settings or deleting installed apps.Press the Win+R keys to open the Run dialog. ![]()
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